About Fortum
Fortum was founded in 1998 and is 51% owned by the Finnish state. The company is one of the leading energy providers in the Nordics, operating in Sweden, Finland, Norway, and Poland. In Sweden, Fortum is one of the three largest electricity retailers with over 900,000 private customers, supplying power across all four electricity zones via hydropower and nuclear power – 100% carbon-free.
Key Facts
| Founded | 1998 |
| Ownership | 51% owned by the Finnish state |
| Headquarters | Espoo, Finland (Sweden: Stockholm) |
| Customer Support | Mon–Fri 08–17 via phone, email, and chat |
| Energy Sources | Hydropower, nuclear power (100% carbon-free) |
| Special Offer | 0 SEK monthly fee for 12 months for new customers |
Contract Overview
Fixed Electricity Plan – 12 months
| Price | Fixed during the contract period |
| Contract Length | 12 months |
| Monthly Fee | 0 SEK for 12 months (promotion), then 69 SEK/month |
| Right of Withdrawal | 14 days |
Variable Electricity Plan
| Markup | 2 öre/kWh – among the lowest on the market |
| Contract Length | None |
| Notice Period | 2 months |
| Right of Withdrawal | 14 days |
Pricing & Value
Fortum’s fixed 12-month offer is aimed at those who want cost control and predictability – a strong option for apartment dwellers with lower and more stable consumption. The fixed price protects against spikes in the spot market throughout the contract period.
The promotion with no monthly fee for 12 months provides a real welcome value of 828 SEK for new customers. The variable plan has a markup of 2 öre/kWh – among the lowest on the market. Check the latest campaign price at fortum.se as terms may change over time.
Customer Support
Fortum offers support via phone, email, and chat on weekdays. In the Swedish Customer Satisfaction Index (SKI) 2024, Fortum scored 63.1 compared to the industry average of 62.9 – acceptable, but not industry-leading. Common criticism relates to communication during contract changes and billing questions.
App & Digital Experience
The My Fortum app allows you to track consumption, view invoices, and manage your contract digitally. It covers basic needs but lacks advanced features like real-time pricing and automated EV charging. For apartment dwellers who don’t actively optimize their electricity usage, the app is more than sufficient.
Sustainability & Energy Sources
Fortum supplies 100% carbon-free electricity from hydropower and nuclear energy. Note: carbon-free is not the same as renewable – nuclear power is not classified as renewable energy. For certified renewable electricity, Fortum offers an optional green add-on (45 SEK/month + 6.90 öre/kWh).
Comparison with Competitors
| Fortum | Skellefteå Kraft | Tibber | Vattenfall | |
|---|---|---|---|---|
| Overall Rating | 4.1 / 5 | 5.0 / 5 | 4.6 / 5 | 3.9 / 5 |
| Contract Length | 12 months / None | None | None | None / 12 months |
| SKI Customer Satisfaction | 63.1 | 71.0 | 69.2 | 58.4 |
| Sustainability | 100% carbon-free | 100% renewable | 100% carbon-free | Partial |
| Smart Control | Add-on 49 SEK/month | No | Yes – built-in | No |
Pros & Cons
Pros
- No monthly fee for 12 months – value of 828 SEK for new customers
- Lowest markup on variable plan – 2 öre/kWh
- Fixed 12-month plan provides price stability and cost control
- Full customer support via phone, email, and chat
- 14-day right of withdrawal and satisfaction guarantee
- Smart EV charging available as an add-on (49 SEK/month)
Cons
- 2-month notice period for variable plans
- Monthly fee increases to 69 SEK/month after the campaign period
- SKI score slightly above industry average – not top-tier
- Electricity is carbon-free but not certified renewable by default
- Fixed plans include a contract and early termination fees
Conclusion
Fortum is a safe and cost-effective choice for apartment dwellers seeking price stability during the first contract year. The combination of a fixed rate, no monthly fee for 12 months, and one of the lowest variable plan markups on the market makes them hard to beat for those prioritizing predictability over active optimization.
Those seeking industry-leading customer satisfaction or certified renewable electricity will find better options with Skellefteå Kraft. If you want smart EV charging and active hourly optimization, Tibber is the stronger choice.
Best for: Apartment dwellers seeking price stability · Customers looking to minimize costs during the first contract year · Those who prefer a reliable large provider with full customer support